Wendel, S. (2013). __Designing for Behavior Change: Applying Psychology and Behavioral Economics__. O'Reilly Media, Inc. ====== Understanding the Mind and Behavior Change ====== ===== Chapter 1 How the Mind Decides What to Do Next ===== ==== The Deliberative and Intuitive Mind ==== ==== Making Sense of the Mind ==== ==== Most of the Time, We’re Not Actually “Choosing” What to Do Next ==== ==== Even When We “Choose,” Our Minds Save Work ==== ==== The Obvious, Simple Stuff Is Really Important ==== ==== A Map of the Decision-Making Process ==== On a Napkin ===== Chapter 2 Why We Take Certain Actions and Not Others ===== ==== A Simple Model of When, and Why, We Act ==== ==== The Create Action Funnel ==== On a Napkin ===== Chapter 3 Strategies for Behavior Change ===== ==== A Decision or a Reaction: Three Strategies to Change Behavior ==== ==== Strategy 1: Cheat! ==== ==== Strategy 2: Make or Change Habits ==== ==== Strategy 3: Support the Conscious Action ==== ==== A Recap of the Three Strategies ==== On a Napkin ====== Discovering the Right Outcome, Action, and Actor ====== ===== Chapter 4 Figuring Out What You Want to Accomplish ===== ==== Start with the Product Vision ==== ==== Nail Down the Target Outcome ==== ==== Identify Additional Constraints ==== ==== Generate a List of Possible Actions for Users to Take ==== On a Napkin ===== Chapter 5 Selecting the Right Target Action ===== ==== Research Your Target Users ==== ==== Select the Ideal Target Action ==== ==== Define Success and Failure ==== ==== How to Handle Very Diverse Populations ==== On a Napkin ====== Developing the Conceptual Design ====== ===== Chapter 6 Structuring the Action ===== ==== Start the Behavioral Plan ==== ==== Tailor It ==== ==== Simplify It ==== ==== Make It “Easy” ==== On a Napkin ===== Chapter 7 Constructing the Environment ===== ==== Tactics You Can Use ==== ==== Increase Motivation ==== ==== Cue the User to Act ==== ==== Generate a Feedback Loop ==== ==== Knock Out the Competition ==== ==== Remove or Avoid Obstacles ==== ==== Update the Behavioral Plan ==== On A Napkin ===== Chapter 8 Preparing the User ===== ==== Tactics You Can Use ==== ==== Narrate the Past to Support Future Action ==== ==== Associate with the Positive and the Familiar ==== ==== Educate Your Users ==== ==== How Training Your Users Fits In ==== ==== Update the Behavioral Plan ==== ==== How Behavior Change Techniques Relate to the Thought the Behavior Requires ==== On a Napkin ====== Designing the Interface and Implementing It ====== ===== Chapter 9 Moving from Conceptual Designs to Interface Designs ===== ==== Take Stock ==== ==== Extract the Stories or Specs ==== ==== Provide Structure for Magic to Occur ==== On a Napkin ===== Chapter 10 Reviewing and Fleshing Out the Interface Designs ===== ==== Look for Big Gaps ==== ==== Look for Tactical Opportunities ==== On a Napkin ===== Chapter 11 Turning the Designs into Code ===== ==== Put the Interface Design in Front of Users ==== ==== Build the Product ==== ==== Go Lean If Possible ==== On a Napkin ====== Refining the Product ====== ===== Chapter 12 Measuring Impact ===== ==== Why Measure Impact? ==== ==== Where to Start: Outcomes and Metrics ==== ==== How to Measure Those Metrics ==== ==== Determining Impact: Running Experiments ==== ==== Determining Impact: Unique Actions and Outcomes ==== ==== Other Ways to Determine Impact ==== ==== What Happens If the Outcome Isn’t Measurable Within the Product? ==== On a Napkin ===== Chapter 13 Identifying Obstacles to Behavior Change ===== ==== Watch Real People Using the Product ==== ==== Check Your Data ==== ==== Figure Out How to Fix the Obstacles ==== On a Napkin ===== Chapter 14 Learning and Refining the Product ===== ==== Determine What Changes to Implement ==== ==== Measure the Impact of Each Major Change ==== ==== When Is It Good Enough? ==== ==== How to (Re-)Design for Behavior Change with an Existing Product ==== On a Napkin ====== Putting It into Practice ====== ===== Chapter 15 Common Questions and a Start-to-Finish Example ===== ==== An Example of the Approach ==== ==== Questions About How and Why We Act ==== ==== Questions About the Mechanics of Building Behavior Change Products ==== ===== Chapter 16 Conclusion ===== ==== Four Lessons ==== ==== Themes ==== ==== Looking Ahead ==== ====== Appendix Glossary of Terms ====== ====== Appendix Resources to Learn More ====== ====== Resources on Behavior and Decision Making ====== ====== Appendix Bibliography ====== ====== Appendix About the Author ======